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Call centre

Wherever you are in the world, know that we’re only a call away. Contact us at anyone of our call centres with the contact details and numbers listed below.


Malaysia

600 85 8888 (AirAsia X Premium Line)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday

Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi
Charge: RM 1.95 per minute

This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.


Singapore

+65 6307 7688 (AirAsia X Premium Line)
Operating Hours : 9am - 6pm (GMT+8)
Monday to Sunday

This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.


Indonesia

+62 21 2927 0999
Operating Hours : 6am - 10pm (GMT+7)
Monday to Sunday


Thailand

+66 2 515 9999
Operating Hours : 8am - 9pm (GMT+7)


Philippines

+632 742 2742 (AirAsia and ZestAir)
Operating Hours : 7am - 11pm (GMT+8)
Monday to Sunday


Japan

0120-963-516
Operating Hours : 8am – 5pm (GMT+9)
Monday to Friday


China

+86 20 2281 7666
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday


Taiwan

008 0185 3031 (toll free)
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday


Macau

080 0912
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday


Hong Kong

+852 3112 3222
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday


Australia

1300 760 330
Operating Hours : 24 Hours


India

1860 500 8000
Operating Hours : 8am - 9pm (GMT+5:30)
Monday to Sunday


South Korea

00798 1420 69940
Operating Hours : 8am – 5pm (GMT +9)
Monday to Friday


Saudi Arabia

8008449458
Operating Hours: 8:00am to 6:00pm (GMT+3)
Saturday to Thursday

8008500001 (For Guests using Zain as their Telco service provider)
Operating Hours: 8:00am to 6:00pm (GMT+3)
Saturday to Thursday